Why American Discount Tableware?

"Wow! Great customer service and prices that can't be beat. Thanks American Discount Tableware."
- Cary, Ponte Vedra Beach, FL

"When we opened our second restaurant we went straight to American Discount Tableware because they had the best selection at the best prices."
- Andie, Chicago, IL



FAQ



We want to make sure shopping with American Discount Tableware™ is effortless and hassle free. Below is some of the most Frequently Asked Questions that we receive.

PAYMENT

We accept American Express, Discover, MasterCard, Pay Pal and Visa. All credit cards funds will be drawn in U.S. Currency.
We do not provide open account. We do accept cashier's checks or business checks. Orders paid by Cashier check will be processed within 24 to 48 hours upon receipt. Payment by business check, order will be processed within 10 to 14 working days.
Orders valued over $500.00 U.S. Currency and for export outside the United States and its territories, may require payment by Wire Transfer or Irrevocable Letter of Credit in U.S. Currency. We will notify you if this is required. U.S. Government/Military Installations are exempt.

FREIGHT AND SHIPPING

Freight:

CHINA

FOB Factory

Prepaid Freight on orders $4,000.00 and over to one destination within the continental United States, excluding airfreight, and other means of express service. No freight allowance for accessorial charges such as inside delivery, notification, fork lift, sort and segregate, etc. If you elect additional services beyond the normal through rate, then you will have to pay at time of delivery or in advance with us.

For orders 200 lbs and less, the least expensive for freight is via United Parcel Service. Orders over 200 lbs please route Truck/Collect

Minimum order is $200.00. Orders under $200.00 for the Chinaware Group a $10.00 minimum order service charge will be added

FLATWARE - STEAK KNIVES - SERVINGWARE - BAKEWARE - COUNTERTOP ELECTRONICS - CUTLERY - FOOD PREPARATION - JANITORIAL - KITCHEN UTENSILS - PIZZA SUPPLIES - POLY PANS + STORAGE BOXES - PROFESSIONAL BAKEWARE - STEAM TABLE PANS + INSETS + BAIN MARIES

FOB Factory

Prepaid Freight on orders $3,600.00 and over to one destination within the continental United States, excluding airfreight, and other means of express service. Exception on flatware: Dominion and Windsor items are only counted for 50% of their value when applying towards the prepaid freight program for flatware/steak knives group. No freight allowance for accessorial charges such as inside delivery, notification, fork lift, sort and segregate, etc. If you elect additional services beyond the normal through rate, then you will have to pay at time of delivery or in advance with us.

For orders 200 lbs and less, the least expensive for freight is via United Parcel Service. Orders over 200 lbs please route Truck/Collect

Minimum order is $200.00. Orders under $200.00 for the Flatware Group a $10.00 minimum order service charge will be added

FURNITURE

FOB Factory

Certain items will be shipped approximately 4 to 8 weeks after receipt of order. For these items credit and debit cards will be processed at time of order not at time of shipment.

The following two groups in furniture, Crowd Control and Display Signs can be shipped via United Parcel providing the orders are under 200 lbs. Orders over 200 lbs please route Truck Collect.

All other furniture groups regardless of weight must be shipped via Truck/Collect.

GLASSWARE

FOB Factory

Order from 1 to 3 cases please route United Parcel Service

Orders over 4 cases an $11.00 pallet charge will be added to order, and must be routed Truck/Collect.

Allow 4 to 5 business days for shipment. There is no shipping on Fridays

LINENS

FOB Factory

Certain items will be shipped approximately 4 weeks after receipt order. For these orders credit and debit cards will be processed at time of order not at time of shipment.

For orders 200 lbs and less, the least expensive for freight is via United Parcel Service. Orders over 200 lbs please route Truck/Collect

Table Linens and Napkins are custom made and no returns are permitted.

PLASTICWARE

FOB Factory

Prepaid Freight on orders $3,600.00 and over to one destination within the continental United States, excluding airfreight, and other means of express service. No freight allowance for accessorial charges such as inside delivery, notification, fork lift, sort and segregate, etc. If you elect additional services beyond the normal through rate, then you will have to pay at time of delivery or in advance with us.

For orders 200 lbs and less, the least expensive for freight is via United Parcel Service. Orders over 200 lbs please route Truck/Collect

Minimum order is $200.00. Orders under $200.00 for the Plasticware Group a $10.00 minimum order service charge will be added

PEPPERMILLS AND SALT SHAKERS

FOB Factory

For orders 200 lbs and less, the least expensive for freight is via United Parcel Service. Orders over 200 lbs please route Truck/Collect.

Minimum Order: $200.00. Orders under $200.00 a $5.00 service charge applies

TABLE LAMPS

FOB Factory

Minimum Order: $200.00.

For orders 200 lbs and less, the least expensive for freight is via United Parcel Service. Orders over 200 lbs please route Truck/Collect. Federal, States and Local statutes prohibit us from shipping Butane Fuel & Lighters via United Parcel Service or Federal Express Ground.

Shipping:

From time to time, motor carriers will charge for services that are beyond the scope of normal delivery. Some additional charges will be for sort and segregate, lift gate, inside delivery, notification, change of delivery address, waiting time, residential delivery, etc. Carrier may collect or bill you for these additional charges at time of delivery. You will need to tell us on your order if you require these types of services order for us to make note on the bill of lading. For prepaid shipments we require your credit card information prior to shipment.

Shipments routed via United Parcel Service their charges will be added to your order. Shipments that are shipped on a FREIGHT/COLLECT bill of lading, consignee will be responsible for payment at time of delivery.

Shipments that ultimate destination are outside of the continental United States and being delivered to a freight forwarder at point of embarkation, must be shipped on a prepaid freight bill of lading. We will contact you for your credit/debit card information to pay for the freight charges to the forwarder in advance of shipment.

As we ship from various warehouse locations you can receive more than one shipment

RETURNS, CANCELING OF ORDERS, DAMAGED MERCHANDISE, SHORTAGES

Damaged Merchandise and/or Shortages:
AMERICAN DISCOUNT TABLEWARE™ CORP., responsibility for shipment ceases with acceptance by carriers. Title for goods transfers to consignee when merchandise leaves our shipping facilities. If any goods called for on the bill of lading are short or damaged, do not accept them until the Freight Agent makes an exception notation on your freight bill. Thoroughly inspect the shipment as soon as it is received-if any concealed loss or damage is discovered notify your freight agent at once and request to make an inspection, If the agent will not make an inspection, then you should make an affidavit that you notified them (on a certain date) and they failed to do so. This, with other papers, will properly support your claim. We are not responsible for loss or damage when you give the transportation company a clear receipt.

Conditions of Returns:
All merchandise unless otherwise indicated may be returned within 30 days from the date of shipment. No merchandise is to be returned without written a return authorization number.

Return Stipulations:

Restocking Fee will be 25% of returned merchandise invoice amount, but not if the error is ours.

Return Shipments must be prepaid, but not if the error is ours.

Returns only accepted on current merchandise found to be in original cartons and in new and saleable condition. Merchandise that has been put into service cannot be returned. Articles which have been made especially for you will not be accepted for exchange or return.

Unauthorized returns will be refused.

No returns after 30 days from date of shipment.

Refunds can only be issued against the original credit or debit card used for the purchase.

Table Linens and Napkins are custom made and no returns are permitted.

Cancelled Orders:
You may request a cancellation of your order, provided your order has not already been processed and shipped. Please call during our business hour to cancel your order. If your account has already been charged, you will receive a credit back to your account within approximately 1-2 business days. Please never request cancel order via Email as we may not receive it in time.

SAMPLES
Depending on the product category, most situations we do provide no charge samples or swatches. Where the tab "SAMPLE" is please click on as you will need to check the particular product category for the sample/swatches requirements.

CUSTOMER SERVICE
Customer service is also available and ready to help. Feel free to contact us by

Chat On Line!
Use our online chat to Converse with one of our knowledgeable customer service representatives! (On-line M-F 9 am - 5:30 pm EST).

Call Us
Toll Free 1 877-544-8046 (Within the Continental United States).

Send us an Email!
sales@americandiscounttableware.com

Write Us!
American Discount Tableware™
Attn: Customer Service
P.O. Box 1607
Boca Raton, Fl 33429-1607

Send us your fax!
Send us your tax forms, quote requests, drawings, and other correspondence anytime at 561-544-8048. We will receive your fax and take action during our normal business hours.